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Proxies Are Not Working: Troubleshooting Common Issues
Proxies Are Not Working: Troubleshooting Common Issues
Updated over a month ago

If you’re experiencing issues with your proxies, don’t worry! This article covers common reasons and solutions to help you get back on track.


Webshare Account and Subscription Issues

If none of your proxies are connecting, here are a few things to check:


Proxy Configuration Issues

Some common configuration errors include:


Connectivity Issues

These are the most frequent connectivity issues:

  • High Latency

    Latency depends heavily on your network and where you're connecting to and from. The greater the distance between your location and the server, the higher the latency you might be experiencing.

    Tip: Use direct connection to decrease the latency and choose proxies closest to your physical location.

  • Unstable Connection

    Connection stability is highly affected by the quality of your network. Here are some troubleshooting steps you can take:

    • Switch proxy protocols.

    • Disable privacy tools (Antivirus/VPN/ad-blocker).

    • Try using a different program to configure the proxies.

    • Check connection stability without proxy.

    • Test the proxies on a different network.

    Tip: Add High-Priority Network feature to your plan and prioritize your requests.

  • No Internet connection

    If you're unable to access the internet when using a proxy, there are several common issues that may be causing the problem. Here's what you can do:

    • Check if proxy connection protocol is set to TCP

    • Test your network connection without a proxy

    • Clear Browser Cache

    • Check Firewall or Antivirus Settings

    • Restart your device and network

    Tip: Testing proxies on a different network will help you to indicate if the issue is related to the device, or the proxy.


Target Website Issues

These are the typical issues related to your target website:

  • Proxies blocked by the target website

    If you see the proxy request fails in your program, but returns as successful on the Activity page, the issue is related to the target website.

  • Target website is blocked by us

    If a certain website is blocked on our end, you will see "client_connect_forbidden_host (403)" errors in your account.

    Tip: If you receive this error with Residential proxies, switch to Datacenter or Static Residential proxy type.

  • Invalid target hostname

    If the hostname you're trying to access is invalid, you will see "target_connect_resolved_failed" errors in your account.

    Tip: Make sure the address you're accessing is in IPv4.


Need Help?

For questions or additional assistance, feel free to reach out to our support team at [email protected]. We're here to help.

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