What kinds of network restrictions can I experience?
The most common network restrictions we notice some users encounter are our hostname being blocked or certain proxy connection ports being blocked.
If you are unsure which specific kind of connection restriction you have, attempting solutions for both can help. More detailed explanations and steps are listed below.
How to deal with p.webshare.io being blocked?
By default, our Backbone and Rotating Proxy Endpoint methods use our p.webshare.io hostname to connect to our proxies. However, this hostname can sometimes be blocked by your network (ISP, VPS restrictions) or by countries with restricted internet access (China, UAE, Saudi Arabia, etc.), or by proxy applications that require connecting via IP address.
In those situations where we offer our Gateway IP Address, which provides an IP address instead of p.webshare.io . The same Gateway IP Address works for both Backbone and Rotating Proxy Endpoint connection methods.
Important Note:
1) Your Gateway IP Address is NOT the same as your exit proxy IP (the IP address that target websites see). You will still be connecting to the same proxies in your list — only the connection method changes.
2) The Gateway IP Addresses you receive are assigned based on your location, which helps with better performance and lower latency. Our support team is not able to look up which specific Gateway IP Addresses are assigned to you.
How to receive a Gateway IP Address?
Head to your Proxy List, select Backbone Connection, then press the circular ⟳ button next to p.webshare.io:
You will receive several different Gateway IP addresses, but you only need to include 1 of them in your setup — one Gateway IP will work for all of your proxies.
Note: The circular ⟳ button is only visible under the Backbone Connection method, but the Gateway IP Address it provides also works with the Rotating Proxy Endpoint.
How to deal with proxy ports being blocked?
With our Direct Connection method, you'll notice that all your proxies use different connection ports. If you can't connect to only some of your proxies, it's likely that the port is blocked on your network.
As a workaround, you can use our Backbone Connection method, which uses the port 80 listed on your Proxy List, or the alternative ports:
1080;
3128;
Or any port between 9999 and 29999;
Tip: These alternative ports work with our Rotating Proxy Endpoint connection method as well.
Need Help?
For questions or additional assistance, feel free to reach out to our support team at [email protected]. We're here to help.