If you’re experiencing issues with your proxies, don’t worry! This article covers common reasons and solutions to help you get back on track.

Webshare Account and Subscription Issues

If none of your proxies are connecting, here are a few things to check:

Verify your registered email address
Make sure your email is verified. Look for a notification on your Dashboard.
Learn more: How can I verify my email address?
Account verification
Accounts may need verification for certain activities. Look for a notification on your Dashboard if this applies.
Learn more: Why am I asked to verify my account?, Rate-Limits for Static Residential and Datacenter Proxies
Subscription renewal
If your subscription has expired, proxies will be paused. Check your “My Plan” page.
Learn more: How can I renew my subscription
Bandwidth limits
Running out of bandwidth will stop proxies. You can either upgrade or renew your plan on the Browse Plans page.
Learn more: How does the bandwidth limit work?

Proxy Configuration Issues

Some common configuration errors include:

Outdated proxy list
Ensure your proxy list is current. Update your list if you are using a program requiring manual uploads.
Tip: Avoid errors like "no_proxies_allocated (407)" by configuring proxies in a backbone connection.
Learn more: Why are my proxies getting replaced?, Backbone connection
Authentication
Make sure proxies are authenticated through either:
- Proxy credentials
- IP authentication
Using incorrect credentials or IPs can cause connection errors.
Learn more: How to change proxy credentials, How to authenticate proxies by IP, How to authorize multiple IPs
Proxy Errors page
Check this page for a list of proxy errors and solutions in the “How to fix?” section.
Learn more: What are the configuration errors?

These are the most frequent connectivity issues:

High Latency
Latency depends heavily on your network and where you're connecting to and from. The greater the distance between your location and the server, the higher the latency you might be experiencing.
Tip: Use direct connection to decrease the latency and choose proxies closest to your physical location.
Learn more: How to connect using the Direct connection method?, How do I use the converted IP as the proxy address instead of the domain?
Unstable Connection
Connection stability is highly affected by the quality of your network. Here are some troubleshooting steps you can take:
- Switch proxy protocols.
- Disable privacy tools (Antivirus/VPN/ad-blocker).
- Try using a different program to configure the proxies.
- Check connection stability without proxy.
- Test the proxies on a different network.
Tip: Add High-Priority Network feature to your plan and prioritize your requests.
Learn more: What does a high-priority network mean?
No Internet connection
If you're unable to access the internet when using a proxy, there are several common issues that may be causing the problem. Here's what you can do:
- Check if proxy connection protocol is set to TCP
- Test your network connection without a proxy
- Clear Browser Cache
- Check Firewall or Antivirus Settings
- Restart your device and network
Tip: Testing proxies on a different network will help you to indicate if the issue is related to the device, or the proxy.

These are the typical issues related to your target website:

Proxies blocked by the target website
If you see the proxy request fails in your program, but returns as successful on the Activity page, the issue is related to the target website.
Learn more: What can I do if the proxies are blocked?
Target website is blocked by us
If a certain website is blocked on our end, you will see "client_connect_forbidden_host (403)" errors in your account.
Tip: If you receive this error with Residential proxies, switch to Datacenter or Static Residential proxy type.
Learn more: Are there any blocked websites from your end?
Invalid target hostname
If the hostname you're trying to access is invalid, you will see "target_connect_resolved_failed" errors in your account.
Tip: Make sure the address you're accessing is in IPv4.
Learn more: Are your proxies IPv6 or IPv4?