Account verification is an automated process triggered by specific requests on your account. This may include accessing financial institutions or other behaviour that requires additional security checks. Verification ensures your activity aligns with our platform’s Terms and Conditions and helps maintain the integrity of our service.
There are two primary types of account verification:
Proxy Use Case Verification
This verification may be required if your account sends a high volume of requests to platforms that fall into the categories with usage thresholds. Such activity can trigger our automated systems to ensure compliance with our Service Rules (see Section 1.4 of our Terms and Conditions).
📖Learn more: What is Proxy Use Verification?
Payment Verification
Payment verification is initiated when irregularities or inconsistencies are detected in your payment activity. This process helps protect your account by validating your payment details and ensuring secure transactions.
📖Learn more: What is Payment Verification?
How Long Does Account Verification Take?
Account verification is handled by our Compliance Team in the order requests are received, with older submissions given priority. Verifications are generally completed within up to 12 business hours on business days.
If your account is currently under verification:
Log in to your Webshare dashboard.
Click the red "Verify Account" or "Submit Additional Information" button.
Provide the requested identity or business details.
Submit a clear and detailed explanation of your intended use case (e.g., web crawling for data collection or other legitimate purposes).
Wait for the Compliance Team to review your submission. During the review period, proxy access may be limited. Once your account is approved, your plan will be extended to compensate for any lost time.
💡 Note: After successful verification, your subscription will be extended to compensate for any lost time during the process.You can track the status of your verification request directly from the account verification page in your Webshare dashboard. This page provides updates on the progress of your review.While your account is under review, certain usage restrictions may apply. These restrictions are temporary and will be lifted once the verification process is complete. If another verification is triggered later, restrictions may be re-applied during that period.
Need Assistance?
If you have any questions or need assistance with account verification, our support team is here to help.
📧 Contact us at: [email protected]