Account credits are a flexible and convenient way to ensure that you don't lose the value of unused subscription periods or bandwidth.
Your account credits are calculated based on the time/bandwidth remaining on your account. If you have any previous unused credits, those will be added too. When you're ready to upgrade to a new plan, your account credits will be automatically applied on the checkout page.
Additionally, account credits can be transferred to another account you own, offering greater flexibility in managing multiple accounts.
To check your account credits amount, go to the My Plan page. Please keep in mind that account credits are non-expiring and non-refundable.
How Are Account Credits Earned?
Canceling Your Plan: Canceling your subscription plan (not just auto-renewal) in Account Settings converts the unused portion of your current billing cycle into account credits.
Editing Your Current Plan: Editing your plan via the Plans & Pricing page (for example, changing the number of proxies) renews your plan and starts a new billing cycle — your old plan is automatically canceled and replaced. The unused portion of your previous cycle is converted into credits and applied automatically to the cost of the edit.
Referring Friends: Earn credits by referring new customers through our Refer a Friend program.
How Much Credit You Receive
Your credit is based on whichever you have less of remaining — time or bandwidth. The two are not added together.
Used all your bandwidth halfway through the month? Your credit is near zero, even with two weeks left.
Cycle nearly over, but bandwidth barely touched? Near zero as well.
Plenty of both left? The credit follows the smaller of the two.
Check both on My Plan before changing your plan: your remaining bandwidth and your renewal date. The lower one decides your credit.
Using Your Account Credits
You can use your credits for:
Renewals: Use your account credits to renew your current subscription plan seamlessly.
Plan Changes: After canceling your plan, use your credits to switch to a different one.
Account Transfers: Transfer credits to another account you own, providing flexibility in managing multiple accounts. Keep in mind that transfers are only possible by contacting our support team at [email protected].
Credits are applied automatically, whether you check out manually or your plan renews on its own.
Need Help?
For further assistance, reach out to your bank or Webshare’s support team at [email protected].