Your proxies might not be working due to several reasons:
If the proxy status in your dashboard is
- the proxy is unavailable right now.
You can replace it free of charge by enabling auto-replace when "Proxy is not available for more than 15 minutes" in your Proxy Settings:
Proxies won't work if your Email is not verified - Please verify your Email to activate your account:
If you have reached your bandwidth limit, your proxies will stop working. Please upgrade your plan to continue using the proxies.
If your account is under verification - Please navigate to your Account Settings, provide the requested details and verify your ID.
The Compliance Team will get back to you within 1-2 business days; you will be compensated for any lost subscription time.
If this didn't help, please get in touch with us and provide the following information:
The website (URL) you are trying to access.
Proxy address, port, username, and password you are using.
The program you are using to connect to the proxies.
A screenshot of the error page you receive.