At Webshare, we work hard to maintain a 99.98% uptime and ensure a smooth experience for all our users. However, unexpected incidents or outages can occasionally affect services, such as proxy connectivity or dashboard access.
What Are Outages and Incidents?
An incident occurs when there’s an unexpected issue affecting Webshare’s services, such as:
Elevated proxy error rates or slower response times
Connectivity issues accessing the Webshare dashboard
Delays or inconsistencies in proxy list updates
Temporary service unavailability
When the issue impacts a large number of users or key platform functionality, we report it as a system-wide incident.
Where to Check Webshare’s System Status?
We have a dedicated Webshare Status Page that shows real-time updates about our systems. On this page, you’ll find:
Current Status: Whether all systems are operational or experiencing issues
Active Incidents: Ongoing disruptions and their impact
Historical Data: Past incidents and resolutions
Checking the status page is the fastest way to confirm if an issue is widespread or specific to your account.
How to Get Notified About Issues?
You don’t need to keep checking the page manually; you can subscribe to notifications and receive real-time alerts whenever there’s an incident. To do this:
Visit the Webshare Status Page.
Click 'Subscribe to Updates'.
Enter your email address and choose whether you want to receive updates only about specific components.
Click the 'Subscribe' button.
What Can I Do While an Outage Is Ongoing?
When our Webshare Status Page displays an ongoing outage, our technical team has been automatically notified and is already working to resolve the issue as quickly as possible.
Here's what you can do:
Monitor the Status Page - Subscribe to updates for real-time information about the resolution. Once the issue gets resolved, the status page will be updated, and you should be able to use our services again without disruptions.
Avoid duplicate tickets - This helps our team focus on fixing the issue rather than responding to individual requests
Response Times During Outages
Due to the high volume of support requests during outages, our response times may be longer than usual. Our support team may not be able to provide immediate individual assistance until services are restored.
We recommend checking or subscribing to our Status Page regularly for updates on when the issue is resolved and services return to full functioning capacity.
Why Issues May Persist After Resolution?
Sometimes, even after an incident is marked “Resolved” on the status page, you might still experience minor disruptions, such as:
Delayed proxy list updates
Temporary inconsistencies in connectivity
This happens because certain systems take time to fully sync and stabilize after a fix. Our engineering team monitors these post-recovery phases closely to restore full functionality as quickly as possible.
Need Help?
For further assistance, reach out to our support team at [email protected].