Skip to main content
What can I do if my payments fail?
Updated over a week ago

We're sorry to hear that your credit card payment was rejected. Don't worry, we can help you fix this. Just follow these steps:

  • Make sure that the name on your card matches the name you entered on the payment page.

  • Double-check that the billing address is entered correctly.

  • Make sure the security code (CVC) is correct.

  • Make sure your payment card has sufficient balance.

If you've tried all these steps and your payment issue still isn't resolved, we recommend contacting your bank to allow transactions for "WEBSHARE SOFTWARE". Once your bank approves the transactions, you can upgrade to a new plan.

If you're still experiencing issues, please contact us. We'll be happy to help you and look into this for you!

Did this answer your question?