At Webshare, we work hard to maintain a 99.98% uptime and ensure a smooth experience for all our users. However, unexpected incidents or outages can occasionally affect services, such as proxy connectivity or dashboard access.
What Are Outages and Incidents?
An incident occurs when there’s an unexpected issue affecting Webshare’s services, such as:
Elevated proxy error rates or slower response times
Connectivity issues accessing the Webshare dashboard
Delays or inconsistencies in proxy list updates
Temporary service unavailability
When the issue impacts a large number of users or key platform functionality, we report it as a system-wide incident.
Where to Check Webshare’s System Status
We have a dedicated Webshare Status Page that shows real-time updates about our systems. On this page, you’ll find:
Current Status: Whether all systems are operational or experiencing issues
Active Incidents: Ongoing disruptions and their impact
Historical Data: Past incidents and resolutions
Checking the status page is the fastest way to confirm if an issue is widespread or specific to your account.
How to Get Notified About Issues
You don’t need to keep checking the page manually; you can subscribe to notifications and receive real-time alerts whenever there’s an incident. To do this:
Visit the Webshare Status Page.
Click 'Subscribe to Updates'.
Enter your email address and choose whether you want to receive updates only about specific components.
Click the 'Subscribe' button.
Why Issues May Persist After Resolution
Sometimes, even after an incident is marked “Resolved” on the status page, you might still experience minor disruptions, such as:
Delayed proxy list updates
Temporary inconsistencies in connectivity
This happens because certain systems take time to fully sync and stabilize after a fix. Our engineering team monitors these post-recovery phases closely to restore full functionality as quickly as possible.
Need Help?
For further assistance, reach out to our support team at [email protected].