At Webshare, we do everything we can to ensure you’re satisfied with our service so that a refund isn’t necessary. However, we understand that sometimes things don’t work out; that’s why we offer refunds if you're unsatisfied, as long as the refund conditions are met.
Eligibility for Refunds
To be eligible for a refund, you must meet all of the following conditions:
The plan bandwidth usage must be less than 1 GB.
The number of proxies used in the subscription must be below 1,000.
You request a refund not later than 48 hours after the purchase.
You can find our complete refund policy on our Terms and Conditions page.
To request a refund, feel free to reach out to our support team at [email protected].
Alternatives to Cancelling and Requesting a Refund
If you proceed with a refund, your subscription will be immediately downgraded to the free plan, and all existing account credits will be removed. Refunds typically take up to 10 business days to appear in your bank account, depending on your payment provider.
If you don’t have time to wait for the refund to process and want a faster, more practical solution, we recommend changing your plan instead of cancelling and repurchasing. This way, you receive account credits for any unused time and bandwidth from your current plan, and these credits are automatically applied to your new plan at checkout.
Alternatively, if you were recently charged for a renewal but don’t need the subscription this month, you can choose to pause your subscription. This way, your subscription time will be put on hold during the pause and will only start counting down again once you unpause, and you can keep your current proxy list intact.
Need Assistance?
Our Customer Support team is here for you! Email us at [email protected].